Privacy Policy

Kootenai Prosthetics & Orthotics (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information — such as your name, address, phone number, email, and date of birth.
• Medical and Health Information — as necessary to provide our services, in compliance with HIPAA.
• Insurance and Billing Information — including policy numbers, provider details, and payment information.
• Technical Information — such as IP address, browser type, operating system, and usage data when you visit our site.
• Communications — records of your inquiries, appointments, or other communications with us.

2. How We Collect Information

We collect information:

• Directly from you through forms, emails, phone calls, and in-person visits.
• Automatically via cookies and analytics tools when you use our website.
• From referring physicians, healthcare providers, or insurers, as permitted by law.

3. How We Use Your Information

We may use your information to:

• Provide, coordinate, and improve our prosthetic and orthotic services.
• Process insurance claims and payments.
• Communicate with you regarding appointments, care, or account information.
• Send administrative or service-related updates.
• Comply with legal, regulatory, and safety requirements.

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain safeguards to protect your Protected Health Information (PHI). For details on our HIPAA practices, please refer to our Notice of Privacy Practices, available upon request.

5. Sharing Your Information

We do not sell your personal information.

We may share your information:

• With healthcare providers, insurers, and business associates as necessary to deliver care.
• With third-party service providers who assist in our operations (under confidentiality agreements).
• When required by law, court order, or to prevent harm.
• With your consent, including for testimonials, media, or case studies.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and gather analytics data. You may disable cookies in your browser settings, but some features of our site may not function properly without them.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access and request copies of your information.
• Request corrections to inaccurate or incomplete information.
• Request restrictions on certain uses or disclosures.
• Withdraw consent for certain types of data processing.

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Phone: 208‑457‑1545

Email: contact@kpoidaho.com